Privacy Policy

WHAT IS THE RETURN POLICY

All sales on Ready-to- Order parcels are final and non-refundable.

However, it is allowed to exchange or return an item within 14 days after you have received your order. You have up to 7 days to email us then a further 7 days to send the goods back. Kindly be aware that the item can take up to 7 working days to be returned to us.

Please read the information below:

You are responsible of the parcel until it reaches us, and responsible of the cost of the shipment of returning the item.

We will not receive returns for any non-faulty items that have been used, or an item without its original packaging.

Upon receipt of an order, if the parcel has been sent back to us with no seal, the customer should notify us by emailing us at [email protected] on the same day.

In case you failed to return any goods to us within the 14 days, even though legally cancelled, we will have the authority to charge the costs of the good’ recovery.

Note that international customs duties and sales taxes are not refunded.

How to Return or Exchange an Item

If you are not fully satisfied with your purchased goods, we will deliver a full refund (excluding delivery charge) upon receipt, if available within 14 days.

• Contact us at [email protected] and send us your purchase number & item stock number and clarify why you are returning the item.
• We will send back to you more instructions and a return confirmation number.

DO YOU SHIP INTERNATIONALLY:

In Swan Bazaar online store you will find a rich collection of our products stocked everywhere in the world.

We can deliver any catalogue product to almost all countries across the world within 15 working days. However, customized items may take more time.

The deliveries are handled by world famous international couriers such as DHL.

Certainly, you may need advice on picking the right gift. Therefore, be assured that our staff are ready to help.

If you have any question concerning the delivery of your jewellery, contact [email protected]

WHAT ARE THE DELIVERY CHARGES?

HOW LONG FOR THE ORDER TO BE DELIVERED?

We absolutely care that our handmade products reaches you in a perfect condition within a good time. We have competent selected partners across the world to bring the purchased items directly to your doorstep.

If you have picked Limited edition items you, there will be a different delivery delay within a timeframe of 15 working days.

Privacy Policy Notice

The following notice concerns all users of our website. Access to any of our provided services on the website is firmly limited to people aged at least 18 years.

1- Who we are, who will process your data, data controller and relevant contacts:

www.swanbazaar.com and the online bazaar are jointly operated and wholly owned by Swan Bazaar.

Yet, Swan Bazaar of Egypt is the controller of the website www.swanbazaar.com . This entity is in charge of processing your data and making sure that it is securely saved. We may also retain the services of further external suppliers or other technical assistance to support us in collecting and processing your personal data.

Transfer of your personal data to non-EU countries for processing purposes or for eventual external technical assistance as described above, will be carried out in compliance with the guarantees provided by law, and in strict security and necessity.

Any claim concerning your personal data processing can be send to this email:
[email protected]

2- What data will be collected, how it will be processed, for how long and why:

We collect personal data once you visit our website, subscribe to one of our services or purchase a product.

2.1 Data you provide us

We collect and process data that you give us at every step your pursue in our website. This data includes your name, contacts, shipping and billing addresses.

The data are processed for the following reasons:

i) Processing and executing purchase orders and after-sale services
The data required when you make a purchase order will be processed directly in relation to that order completion and the contract execution. This includes order accentuation/rejection, order modification or completion, payment process comprising anti-fraud checks, billing, shipping and delivery of the product and the managing returns and complains and all after-sale service.

ii) Customising Marketing communication and material
Marketing communication and materials related to our products and services will be addressed to you based on the personal data.

- when you sign up, you can choose to sign in or agree to get different communication material;

- During the contractual engagement when making a purchase order you may be requested to opt-in to different communication materials we offer;

- whenever you subscribe to a mailing-list or any other listing for communication materials.

Any consent given for our marketing services will be valid for 10 years from obtaining such consent. However, You can withdraw your consent at any time.

Marketing communications will be send to you through e-mails, phone messages and geographical address.

2.2 Data we collect otherwise

We collect and process some other data that you don’t provide us. This data concerns the way you visit and navigate to our website, through cookies and other techniques.

Data is collected based on your use of the App and your IP address. This data includes the IP address and other identification like user name on social media or e-mail account, smartphones identifiers, computer cookies, etc.

This data processing is regimented based on whether the data is processed within a contractual relationship, to serve our marketing strategy, and to specific cookies and other tools policy.

2.3 Cookies, analytics and social plug-ins

We use Web cookies on our Website, which are messages consisting information about your visit to our Website and all data that you have voluntarily gave us.

We employ cookies that enable us to identify and remember you by saving personal information you enter. By saving this information you will not need to re-enter this information at every step of making an order or subscribing to any of our services.

We also use cookies for marketing purposes to send you personalized web pages in your next visits and customize the communication and the offers we address you.

We resort to first-party cookies that belongs to our website domain, but also to third-party cookies.

Third party cookies are placed when we post advertisement of third parties on our website or when we post our own advertising on a third-party website. In addition, we use tools like Google Analytics or similar service providers on our Website which use permanent cookies to track your navigating behaviour on our website.

Cookies usage cannot be made against your will, as follows:
i) Consent: Our usage of cookies will be indicated by one or several banner(s) placed on our Website which will collect your consent by a click.
ii) Withdrawal of consent or cookies deactivation:

You are allowed to delete cookies saved on your devise or to block application of cookies. Access to these options through your devise cookie settings.

However, blocking or deleting cookies may break the efficiency of your visit on our website or also prevent you to access to some of our online services.

You may deactivate other e-mail pattern tracking applications in your e-mail application.

For any further information concerning our usage of cookies please contact [email protected]

2.4 Plug-ins from social networks

When signing-in through social media such as Facebook, Twitter, Youtube, Google or Instagram is available on our website, these will be deactivated automatically but you can activate these if you want. Any data collected and processed from social network providers will be done based on that provider’s responsibility and based on its data privacy policy, without any responsibility from our part. We are committed to not to gather any data from social network providers.

2.5 Phone call /live-chat recordings

In case you contact our customer service, calls will be registered for training and proving purposes, and they will be stored for one year.

N.B: Credit card data are not recorded as part of a call.

3- Retention of data:

Unless otherwise specifically indicated in this notice, personal data is kept as long as:
i) There is a legal duty for it;
ii) There is a legitimate interest in it for proof and compliance with regulation requirements issues;
iii) until expiration of consent

4- Your rights with respect to your personal data:

You can request for the following actions to be taken:
i) Access your processed data right;
ii) Rectification of inaccurate data right;
iii) To delete your data from our systems right;
iv) Limitation of processing and objecting rights
v) Withdrawal of consent right;
vi) Data portability right in an easy readable electronic format

Any related request is to be addressed to the following recipients:
[email protected]

5- Security:

We are committed to make a great effort to ensure the protection of your personal data from being illegitimately accessed or used.

6- Policy update:

Kindly make sure you visit our Privacy Policy section regularly as it may be subject to changes and additions.

Terms & Conditions

Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

1. Information about us

www.swanbazaar.com is a site operated by swanbazaar.

2. Your status

By ordering through our site, you confirm that:

You are legally allowed to enter into binding contracts; and you are at least 18 years old.

3. How the contract is formed between you and us

Post ordering, you will receive an e-mail from our part confirms that we have received your order. However, this does not mean that your order has been accepted. Yet, we will be sending you another confirmation e-mail and the contract.

We have the right to withdraw from any contract in case of errors or inaccuracies concerning the goods displayed on our website.

4. Consumer rights

If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy.

To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk.

5. Availability and delivery

Your order will be fulfilled within 15 days of the date of the Dispatch Confirmation, unless in case of exceptional circumstances.

If we have insufficient stock to deliver the goods you ordered, we will inform you as soon as possible and the amount of money we debited from your account will be re-credited to your account within 30 days.

6. Risk and title

You will be officially the owner of the product when we receive full payment due in respect of the Products and delivery charges. Once the product is delivered to you, it will be at your risk.

7. Price and payment

The price of any Products will be as fixed on our site regularly, except in cases of error.

The prices includes VAT, and exclude delivery expenses which will be added to the total amount.

Prices are subject to be modified at any time, but changes will not involve orders already in the execution process.

Payment for all Products must be done through our online payment gateway

8. Import duty

When you purchase Products through our online store, they will be subject to import duties and taxes that are imposed when the delivery reaches the destination. You will be charged to pay these import duties and taxes.

9. Written communications

The information and the communications we send to you should be in writing according to the applicable laws. By using our site, you agree that communication will be electronic. We will contact you by e-mail or by posted notices on our website.

10. Intellectual property

Content consists any graphics, photographs, including all image rights, music, sounds, video, or text on this Site. We try to guarantee that the information on our site is correct and precise. We are allowed to remove any Content from our site without notice.

You admit and confirm that all copyright, designs, trademarks and all other intellectual property related to the content, including our Software and all HTML and other code found in our site, shall always stay vested in Swan Bazaar and their respective owners. National intellectual property and other laws and international treaty provisions protect all content, including trademarks, designs and related intellectual property rights mentioned or displayed on our site. Any reproduction or redistribution of the above listed intectual rights and content is illicit and may result in civil and criminal penalties.

11. Notices

All notices given by you to us must be given to Swan Bazaar by email at [email protected] or postal letters. Notice will be supposed to be received and served within 24 hours after an e-mail is sent, or three days post a letter is posted.

12. Transfer of rights and obligations

The contract between you and us is obligatory for you and us and on our successors and assigns. You are not allowed to transfer or dispose of a Contract, or any of your rights or obligations without our prior written agreement.

We have the right to transfer or any dispose of a Contract, our rights and obligations at any time within the term of the Contract.

13. Events outside our control

We are not responsible for any failure or delay in performance of any of our obligations mentioned in a Contract resulted of Force Majeure Events.

A Force Majeure Event consists any act, circumstance or accident beyond our reasonable control. It includes (without limitation) the following:

• Any industrial action such as strikes.
• Invasion, civil commotion, riot, terrorist attack, threat of terrorist attack, war and threat for war.
• Impossibility of the use of any shipping transport, and public/private transport.
• Storm, earthquake, flood, subsidence, fire, epidemic or other natural disaster.
• Impossibility of using public or private telecommunications networks.
• A change of acts, decrees, legislation, regulations or restrictions of any government that may block our process.

The execution of any Contract could be postponed/suspended as long as the Force Majeure Event continues, and we will have to extend the time of execution.

14. Waiver

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations, this shall not be considered as a waiver of these rights or remedies. Therefore, it will not release you from compliance with these obligations.

No waiver from our part will be effective unless it is officially stated to be a waiver and is communicated to you in writing in accordance with clause 13.

15. Severability

If any of our terms and conditions or any provisions of a Contract are judged by a competent authority to be invalid or unlawful to any extent, the remaining terms, conditions and provisions will continue to be valid normally.

16. Our right to vary these terms and conditions

We reserve the right to revise and modify these terms and conditions from time to time to cope changes of the market conditions that may affect our business.

You will be subject to the policies, terms, and conditions in force at the time that you order products from us. We are committed to notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation

17. Law and jurisdiction

The Egyptian law will govern purchase contracts and any dispute or claim arising in connection with them. Any dispute or abuse arising concerning the formation and the terms of these Contracts will be subject to the exclusive jurisdiction of the courts of Egypt.